TAILORED SERVICES FOR LEASEHOLDERS

We offer a wide range of services and all can be tailored to our customers, including:

 

Industry Best Practice

• Adhering to best practice of the Royal Institute of Chartered Surveyors and The Property Institute. Member of The Property Ombudsman.

 

Handover

• During incumbent agent's notice period, a full handover at their offices and with all their suppliers - accountants, solicitors, surveyors and contractors.

• Not tied to any suppliers, so continue appointment of solicitors etc if agreed by the leaseholders.

• During the first 3 months, visit the property at least twice a month and as issues are resolved, monthly.

 

Communication

• Dedicated Property Manager will be the day to day point of contact for tenant and leaseholder, with mobile checked 7 days a week. Calls and emails will be answered by the next working day.

• Quarterly reviews of all matters, including accounts, maintenance and major works.

• Secure property specific web-site with maintenance status, account reports, document library.

 

Accounts

• Service charge and maintenance fund monies held in trust in segregated property specific bank accounts, earning interest.

• Accounts reconciled monthly, accounting packs presented annually to Directors.

• Annual accounts completed and certified. Company accounts submitted to HMRC and Companies House.

• Notices, demands and arrears collection. Representations at and submissions to Property Tribunals and County Court.

 

Maintenance

• Neither ties to nor commission from suppliers and surveyors, so employ best suited to task.

• Specifications and inspection schedules agreed with Property Directors. All maintenance work inspected on completion and before invoice payment.

 

Major Works

• No commission fees on surveyor nor contractor costs.

• Works inspected at least weekly.

 

Reviews and Valuations

• Rebuilding valuations for insurance purposes every 5 years.

• Fire Risk Reviews every 2 years, new assessment every 4.

• Electrical inspections within communal areas every 5 years.

 

Fees

• Totally transparent. Fixed fee per flat per year, depending on bespoke management plan agreed with directors.

• No administration charges, commission on supplier invoices nor fees for handovers.

• Index linked to the Consumer Price Index (CPI), published by the Office for National Statistics.

• Fees for sale, transfer or extension of leases charged to the vendor rather than the management company.

 

Utilities and Insurance

• No ties, so free to negotiate with all suppliers.

 

Professional Trade Bodies

• Follow Best Practice of Royal Institution of Chartered Surveyors (RICS).

• Member of The Property Ombudsman - awards of compensation for financial loss and/or aggravation, distress and inconvenience.

• Associate Member of The Property Institute (TPI).

• Professional Indemnity Insurance.

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